Good, Your Company Culture is Showing

August 28, 2023 | blog | By Mike Sullivan

More than ever, the company culture behind a brand plays an essential role in the brand’s success … or downfall. Because, more than ever, consumers care about how the companies behind the brands they support behave — both economically and socially. Do they provide a safe and healthy environment for employees? Do they contribute to social justice causes? Are they taking their corporate responsibilities seriously? All these issues are part of creating a positive brand reputation.

There is a direct correlation between a brand’s reputation and its business success. Culture plays a huge part in that: a thriving organizational culture attracts top-tier talent, fosters robust employee engagement, and fuels enhanced productivity. A culture that reverberates not only within the brand but also extends to its customers holds the potential to captivate and convert in today’s authenticity-seeking consumer landscape.

Axios Harris Poll 100 Ranking, a company’s employer brand (the way a brand’s culture/employee experience is perceived) has a major impact on its overall reputation and success. In the survey, over 16,000 Americans identified the 100 most visible brands and rated them on business trajectory, character, ethics, citizenship, and trust. This was used to calculate the company’s Reputational Quotient score. It comes as no surprise that the brands lauded for their exceptional cultures emerged as champions – Patagonia, Costco, and John Deere.

Sustainable Success.

Rooted in unwavering environmental stewardship and corporate integrity, Patagonia’s culture is a driving force that transcends its products. The intersection of business profitability and environmental consciousness is palpable in initiatives like the groundbreaking “Worn Wear” program. This ingenious initiative is a testament to Patagonia’s commitment to sustainability: it encourages customers to repair and resell their used garments, creating a circular economy that champions ethical responsibility and simultaneously enhances the company’s bottom line.

The most profound example of this ethos was demonstrated when last year Yvon Chouinard, the brand’s billionaire founder donated the company to a trust that will use its profits to fight the climate crisis.

Such a culture of conscientiousness not only resonates with customers who seek purpose-driven brands but also ignites brand loyalty that is rarely rivaled. Patagonia’s daring blend of ethics and financial prosperity has not only solidified its position as a sustainability pioneer but has also sculpted a unique and thriving business model within the retail sphere.

Prosperous Employees = Prosperous Company

Costco’s trajectory to prominence is not solely defined by its products and services; it is a manifestation of an employee-centric culture that radiates throughout its operations. The brand’s distinction lies in a remarkable ability for the second biggest retailer in the world to keep employee turnover rates at an industry-defying low. This feat is attributed to a robust commitment to providing livable wages and comprehensive benefits. The resounding culture of valuing its workforce translates into an employee roster characterized by contentment and dedication.

This deeply rooted employee satisfaction resonates outward, sculpting an unparalleled customer experience that sets Costco apart. The impact of ethical soundness on business success is evident in the virtuous cycle: fulfilled employees equate to satisfied customers, ultimately bolstering long-term profitability. Costco’s investment in its employees is a resounding testament to the role that culture plays in the prosperity of a brand.

Putting the Greater Good First

John Deere’s culture is a beacon that guides its every move, reflecting its dedication to leveraging technology for the betterment of its customers and the industry at large.

At the core of the company’s culture is a steadfast commitment to agricultural advancement through innovative collaboration.

An open platform for developers to create tailored applications epitomizes this ethos, signaling not only a pioneering spirit but also a transformative approach to business. By fostering a collaborative ecosystem, John Deere has unlocked unparalleled value for its customers while simultaneously revolutionizing its own business landscape. This culture of innovation not only aligns with the company’s ethical responsibility to drive agricultural progress but also serves as a driving force behind its enduring profitability.

In the landscape of modern business, the power of culture in shaping a brand’s success is undeniable. Patagonia, Costco, and John Deere stand as prime examples of how an authentic and purpose-driven culture becomes the bedrock of achievement. These brands have masterfully woven their cultural values into their operational fabric, creating a symphony of ethics, innovation, and profitability that resonates powerfully with consumers and sets them apart in an ever-discerning marketplace.

MIKE SULLIVAN is president and CEO at LOOMIS, the country’s leading challenger brand advertising agency and a top Dallas advertising agency for digital, social, mobile and user experience. For more about challenger branding, advertising, and marketing, leadership, culture, and other inspirations that will drive your success, visit our blog BARK! The Voice of the Underdog and catch up on all of our posts.

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Mike Sullivan

President at LOOMIS, the country’s leading challenger brand advertising agency


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